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FAQs

My Account

How do I set-up an account?

To create an account, simply head over to the 'Account' icon on the top right of your screen and input your credentials. After that, you’ll receive a confirmation email welcoming you to the Boundarie_ family!

What if I have forgotten my password?

If you already have an account with us and forgot your password, select ‘Forgot Password’ and we’ll send you an email with instructions on how to reset it.

How do I update my account?

Once signed in, you can access your account details by clicking on the 'Account' icon in the top right corner of your screen. From there, you can go to 'Account Information' to update your details.

How can I opt in/out of Boundarie_com communications?

Manage your communication preference by going to your 'Account' page and then to the 'Communication Preferences' section.


Orders

How long does it take to receive an order?

Orders being delivered within the UAE will arrive within 48 hours. For shipping times across the GCC and internationally, please refer to our Shipping & Delivery page.

How do I cancel/modify my order?

To make changes to or cancel an order, reach out to our Customer Care team anytime via email (customercare@boundarie.com) or WhatsApp (+971 56 216 8718) from 9 am to 9 pm. Once you receive an email notification indicating that your order has been dispatched, that order can no longer be canceled or modified. For more information, please refer to our Shipping & Delivery page.

How do I track my order?

At this time we do not offer automatic tracking information. If you have any inquiries about the status of your order, please reach out to our Customer Care team anytime via email (customercare@boundarie.com) or WhatsApp (+971 56 216 8718) from 9 am to 9 pm.

How do I change my delivery address?

You can change or add new delivery addresses during checkout. If you have already placed your order and received an email informing you that the order has been processed and shipped, we won’t be able to change your address. Please see our Shipping & Delivery page for more information.

Can someone else accept the delivery on my behalf?

Someone else can receive orders on your behalf, but they will be asked to show ID and sign off upon delivery. Once successfully delivered, Boundarie_ is no longer responsible for anything that might happen to the package.

What should I do if I haven't received my order?

If this should happen, reach out to our Customer Care team anytime via email (customercare@boundarie.com) or through WhatsApp (+971 56 216 8718) between 9am to 9pm and they will assist you. Please review our Terms & Conditions and Shipping & Delivery page for more information.

What should I do if I received the wrong items/some items from my order are missing?

Reach out to our Customer Care team anytime via email (customercare@boundarie.com) or through WhatsApp between 9am to 9pm and they will help you resolve the issue.

What should I do if I received a damaged or faulty product?

If you receive an item that is damaged please arrange for the item's return using the standard returns process. Defective items may also benefit from a manufacturer's defects warranty. Please contact us via email (customercare@boundarie.com) or WhatsApp (+971 56 216 8718) if you believe your goods have a manufacturing defect.

What is the Boundarie_ return policy?

Any unworn item can be returned for your choice of a full refund or store credit within 14 days of the order’s receipt, so long as the item is in a re-saleable condition, in the original packaging with tags still attached. Bodysuits, swimwear, and undergarments are non-returnable. For more information, refer to our full Refund Policy.

How can I return a product?

To return a product you have purchased, head over to your ‘Account’ page and select the order you wish to return from the 'My Orders' list. A 'Return Item(s)' button will be available there during the period the order is eligible for return. Fill out the required information online, place the item neatly back in its original packaging, and our Customer Care team will be in touch to arrange for free pick up of the unwanted item. For additional details please refer to our full Refund Policy.

What is the refund policy?

A full refund will be issued so long as the item returned is unworn, in its original packaging with the tags still attached. Only after an item has gone through our quality assurance process will a refund be initiated to your choice of original tender type or store credit. It will take 14 days from the time of the return's approval to see the refund reflected on your credit card statement. If receiving store credit, you should see it added to your online account within seven days. For additional details please refer to our full Refund Policy.

Can I exchange a product?

We are not currently able to offer Exchanges. Instead, all items should follow the returns process. If you desire a replacement item, a new order can be placed.

How can I participate in Boundarie's Try Before You Buy service?

Reach out to our Customer Care team via WhatsApp (+971 56 216 8718) and let them know what specific items you'd like to try from boundarie.com. They will work with you to schedule a convenient time to bring the items to you.

All items are steamed and/or pressed before they are delivered. You will have a 30 minute try-on period to determine what you'd like to keep or return. Items you decide to purchase can be paid for with either cash or credit. If no items are purchased, you will incur a service fee of AED 25.

At this time, Try Before You Buy is only available to customers within Dubai.


Payment

What are my payment options?

We accept Visa, Mastercard and bank debit cards. Cash On Delivery payments are also available across the GCC, subject to an additional cash handling fee. For more details, refer to our Shipping & Delivery page.

What is Cash On Delivery?

Cash On Delivery (available only in the GCC) enables you to place an order online without paying for it until your items have been delivered to you. You can pay with cash but you will be unable to use your credit or debit card for the same. Any refunds will be credited back to your account in the form of store credit. For more details, refer to our Shipping & Delivery page.


Technology Support

How do I redeem a promo code?

Valid promo codes can be applied at checkout and must be redeemed prior to completing your order to receive the discount.

Where do I report any issues on the website?

If you’re having any issues using the Boundarie_ website, please contact our Customer Care team anytime via email (customercare@boundarie.com) or on WhatsApp (+971 56 216 8718) from 9am to 9pm.