FREE SHIPPING WITH MINIMUM SPEND OF AED 100 WITHIN THE UAE. LEARN MORE.

Delivery and Shipping

Covid-19 Additional Measure

Your health and that of our employees is more important now than ever before, and we are doing everything possible to ensure the highest standards of cleanliness and safety are upheld at each step of the product handling process. Dispatched directly from Dubai, our enhanced hygiene protocols ensure that all orders are cleaned upon arrival until it reaches you and that products are handled only with protective gloves. Each of our delivery partners is following recommended health and safety guidelines at this time and we are doing our utmost to ensure timely deliveries.

This is all a part of our ongoing commitment to building a seamless, stress-free shopping experience that inspires trust in the communities we serve.



SHIPPING TIMES & RATES

*Please note that international orders are temporarily disabled on our website, if you wish to place an order for delivery outside of the UAE please call our Customer Service department at +971 56 216 8718 or email us at customercare@boundarie.com

Boundarie_ offers free shipping for orders that exceed the following amount:

Region Shipping Cost
(AED)
Delivery Timelines Minimum Order for
Free Shipping (AED)
Cash On Delivery
Charges (AED)
Clearance Fees
(AED)
United Arab Emirates AED    15.00 Within 48 Hours AED    100.00 AED    10.00 N/A
Bahrain AED    59.00 6-9 Working Days AED    343.00 AED    5.50 AED    10.00
Kuwait AED    73.00 15-17 Working Days AED    420.00 AED    5.50 AED    18.00
Oman AED    67.00 6-9 Working Days AED    287.00 AED    10.00 AED    10.00
Egypt AED    96.00 5-7 Working days AED    512.00 N/A AED    18.00
Jordan AED    78.00 5-7 Working Days AED    415.00 AED     7.50 AED    22.00
KSA AED    70.00 9-12 Working Days AED    495.00 AED     18.00 N/A

*Shipping times are estimated and could arrive to you sooner than listed. Please contact us via email or WhatsApp if you have any additional questions regarding specific shipments.


International Shipping Rates

Please select your country from the list below to view shipping charges.

Shipping Charges:


Customs and Import Duties

Customs/import duties depend on the laws of the location to which you are shipping and are determined by a number of factors, such as each product's origin, material composition, use, and final destination. For most shipments, customs/import duties are applied once the parcel reaches its destination country. Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

To avoid any surprise fees, we recommend contacting your local customs office to learn about any customs duties for your country before placing an order.

Customs duties and taxes are non-refundable once charged and will be deducted from any refund amount since the courier will have already paid the charge on your behalf.

When We Ship

Orders are shipped daily excluding UAE public holidays. You are responsible for ensuring appropriate access for deliveries, including, without limitation, on Fridays.


Scheduling a Delivery

We will contact you once your order has shipped, after which the courier company will get in touch to schedule a delivery at your earliest convenience. In order to schedule a delivery, you will need to share a complete address. Identification may be requested at the time of delivery.


Non-Service Areas

If your address is deemed in a “non-service” area by our courier partner, we can potentially coordinate with you on a pick-up location. Contact us via WhatsApp at +971 56 216 8718 to learn more.


Failed Delivery Attempt

Our courier partners will attempt to deliver a shipment twice before it is returned to our warehouse. For delivery after this point, you will need to secure a new delivery booking and will likely incur additional shipping fees.


Making Changes to an Order

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email notification indicating that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.


Additional Inquiries

If you have any questions about our Shipping & Delivery policies, you can contact us anytime via email (customercare@boundarie.com) or through WhatsApp (+971 56 216 8718) from 9am to 9pm.